Guide for posting requests for help

T3P3Tony

Please help everyone to help you by including the following information in a post for assistance with Firmware, Hardware etc on the forum.

Please be civil, we are trying to help!
Mention which versions of RepRapFirmware, Webserver (if applicable) and Duet Web Control you are using.
Mention which hardware you are using (e.g. Duet 3 Mainboard 6HC, Duet 3 Mini 5+ Wifi or Ethernet, Duet 3 Toolboard 1LC, Duet 2 WiFi, Smart Effector, Duex5 etc) and what architecture your printer has (Cartesian, CoreXY, Delta etc.). Also if it is an issue with a specific piece of hardware post in the relevant forum.
Provide links to your config.g (and other .g files like homeing, bed etc, if they are relavant to the issue). These files can be attached to the forum post using the "Upload File" button: or the text can be posted within code tags, using the "Code" button:
If it is a question about specific hardware other than Duet3D (e.g. a specific stepper motor) provide a link to the datasheet.
If it is an issue since you updated the firmware, please make sure you have read the "Changelog" for all the releases in between your old and new firmware versions.
Please have a search for other threads where people have had the same/similar issues. Do note however that RepRapFirmware gets updated frequently so if its an old thread treat with caution.
If possible describe exactly how to recreate the problem.
some times uploading a screen shot of the issue or a picture of how things are connected helps if that applies to your issue.
If you are getting an error message, include the exact error message in your post. Text can usually be copied from DWC and pasted into your reply.
Keep your issue contained to a single thread, that way all your information is in one place and it's easier to track.
When that issue is resolved, if you have another unrelated issue, start a new thread for it.
When your issue gets resolved mark it solved for others to find in the future.

T3P3Tony

Please only reply to this post with other constructive things forum users should do before asking for help.

v0i9viper

If possible describe exactly how to recreate the problem. If they can see it happen a quick fix is much more likely.

dc42

Also please state what architecture your printer has (Cartesian, CoreXY, Delta etc.) if it may be relevant.

Phaedrux

Sometimes a photo says 1000 words and doesn't require translation.

keyz182

@t3p3tony said in Guide for posting requests for help:

Please only reply to this post with other constructive things forum users should do before asking for help.

Be civil

deckingman

@keyz182 said in Guide for posting requests for help:

@t3p3tony said in Guide for posting requests for help:

Please only reply to this post with other constructive things forum users should do before asking for help.

Be civil

dc42

If you are getting an error message, include the exact error message in your post.

Phaedrux

Try and keep your issue contained to a single thread, that way all your information is in one place and it's easier to track. If your issue gets resolved mark it solved for others to find in the future.

dc42

...and when that issue is resolved, if you have another unrelated issue, start a new thread for it.