White screen on Panel DUE 5i

Aodrennn

@jay_s_uk
I used this firmware :

jay_s_uk

@aodrennn is it a real paneldue or a fysetc clone?

Aodrennn

@rushmere3d
Yeah i got ths gcode in my config.g

Aodrennn

@jay_s_uk I don't think so, I bought it on E3D Online

jay_s_uk

@aodrennn I would redownload the firmware and follow the instructions here again https://docs.duet3d.com/User_manual/RepRapFirmware/Updating_PanelDue#firmware-update-via-usb

Aodrennn

@jay_s_uk I'll retry it, thanks

Aodrennn

@jay_s_uk There is nothing new

Phaedrux

And it writes and verifies successfully?
You've pressed the erase/reset buttons?
Can you show some photos of the screen showing white?
Can you show the bossa settings?

Aodrennn

@phaedrux

Yeah I have "Read completed successfully" and then "Verify successful".
Before read the firmware with Bossa I pressed erase and reset and after I read the firlware, I repressed reset.
Here is the white screen I have
I don't really what did you mean with "Bossa settings" but here is my Bossa window

Phaedrux

Please try flashing once more with this file

https://github.com/Duet3D/PanelDueFirmware/releases/download/3.4.0/PanelDueFirmware-3.4.0-5.0i.bin

dc42

@aodrennn I assume that after you flashed it using Bossa, Bossa reported success? And that after that you pressed the Reset button again (not the Erase button), but the screen remained white? If so then we will replace the PanelDue, so please email warranty@duet3d.com with a link to this post.

Aodrennn

@phaedrux nothing better, the white screen still here

Aodrennn

@dc42 Yeah, that's I did like 10 times ... If it works normally, the screen would become with all button like "home"... just after I pressed the reset button ? (I don't know if my sentence is correct sorry, I hope you understand what I mean).
And I tell in the mail that I baught the display on E3D ? I copy E3D's support ?
Thanks for your help !

Phaedrux

@aodrennn said in White screen on Panel DUE 5i:

I copy E3D's support ?

Yes you can do that.