M3D no response
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@rflulling Thank you for posting; I've updated the Dozuki to reflect the necessary knowledge.
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We are sorry to hear that any of our customers had your experience. We are striving continuously to improve our processes and very recently shifted resources and processes around to make many improvements to our customer support process. If you still need help please do not hessitate to contact us through our support ticketing system by clicking support from the printm3d homepage.
-M3D Team
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I've updated the Det3D dozuki page too, to better cover the Maestro in the fallback procedure #3 section.