M3D no response
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@srgallagher13 I know you didn't order from us, but email us at Filastruder and we'll see what we can do to help:
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@elmoret email sent
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Looks like i'm now in the same situation as @srgallagher13 . M3D is not responsive. Seems they force all communication through a ticket portal that is not managed very well or not checked very often. Took my own advice from the above post but posting here for the benefit of others. Hopefully they will respond before the warranty time ends??
Board has a bad fan output. Shows correct voltage but drops as soon as any load is applied to it. I like the board a lot but darn that's frustrating .
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Well M3D FINALLY responded. 3 weeks after their last response. Absolutely ridiculous. But too late, as I’ve already sent my board to Filastruder. I love you, Filastruder!!!!
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Never trust in m3d
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Been working with a few and it seems that they are unable to get a response when the Erase pin was used. One did get a partial response but once the pin was cleared and the board reset it never came back and even though all seemed normal, it never presented to windows.
I cannot validate this further as no one has sent their cards to me for help.
-Though to be fair this is not a service I am offering, yet. I also have no contract with M3D or Duet to offer services so if I find a card really is dead, I have no idea where to go from there in terms of a proper hand off for warranty if any at all.I think if I or we can Identify the reason why some ERASE pin cards, will not present at all. Then more can be helped to recover from these kinds of mistakes. -For now I have been trying to warn other users to NOT use the ERASE pin unless told to by support staff.
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Got the board from @srgallagher13 , it does not present as a USB port. Diag LED is on continuously. We'll work on it and advise if we come up with a solution, in the meantime we've provided him with a Duet WiFi instead.
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Michael Armani, aka Marmani on the Discord channels responded to the conversation with a point that I did not know, and is not mentioned on the Troubleshooting guide.
If using the Duet instructions for SAM-BA.
(https://duet3d.dozuki.com/Wiki/Installing_and_Updating_Firmware#Section_Fallback_procedure_Num_3)
Please DO NOT select at91sam4e8.
-That describes the Duet Wifi, not the Maestro.
Instead choose ATSAM4s8.However, we do not use this tool and strongly recommend using Bossa instead. Please see our repair instructions https://coda.io/d/M3D-Public_dzE73kMbIAL/Duet-Maestro_sui8n#Cards_tubJG/r1, I would say at least 50% of the time we recover a board with funky behavior (No usb response, SD card reading, even sometimes a stuck pin). Updating the firmware helps with these, and sometimes the board just needs a refresh.
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@rflulling Thank you for posting; I've updated the Dozuki to reflect the necessary knowledge.
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We are sorry to hear that any of our customers had your experience. We are striving continuously to improve our processes and very recently shifted resources and processes around to make many improvements to our customer support process. If you still need help please do not hessitate to contact us through our support ticketing system by clicking support from the printm3d homepage.
-M3D Team
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I've updated the Det3D dozuki page too, to better cover the Maestro in the fallback procedure #3 section.
