First-Time Setup - Problem with Connecting to Network
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I'm sorry, I can't see your screenshots hosted on Google Drive because Chrome on my tablet keeps saying that the Drive site returned an invalid response when I touch the link. I'll try from a PC later.
Please check that the SD card is being read by the Duet. Two ways:
1. Send M503 from YAT. It should respond with a listing of config.g.
2. Send M906. If will respond with the motor currents. If config.g was read at startup, they will be the values at in the M06 command in config.g, otherwise they will be zero.
PS
3 PanelDue can read both SD card slots. It defaults to the one on the Duet.4. Another SD card test: send M122 from YAT. In the Platform diagnostics it should say "SD card detected" and give the interface speed if there is an SD card in the slot.
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Could the contest of the WWW directory be corrupt?
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Hi dc42 (David?),
I'm sorry, I can't see your screenshots hosted on Google Drive because Chrome on my tablet keeps saying that the Drive site returned an invalid response when I touch the link. I'll try from a PC later.
If you'd like, I could send you all the screenshots via email? It's just 9 pics and the folder of the SD card is a tiny zip file.
On the other hand, it might not be needed, since your suggested tests might indicate the location of the problem as I'll explain below.
Please check that the SD card is being read by the Duet. Two ways:
1. Send M503 from YAT. It should respond with a listing of config.g.
Checked and got the response:
Configuration file not found!
2. Send M906. If will respond with the motor currents. If config.g was read at startup, they will be the values at in the M06 command in config.g, otherwise they will be zero.
Yep, they're reported as zero.
The full response to that command was:
Motor current (mA) - X:0, Y:0, Z:0, E:0:0:0:0:0:0:0:0:0, idle factor 30%
An important thing to note is that I've run these tests with the original SD card first, and then with a different SD card onto which I copied the entire content of the original SD card.
The results were the same.
Moreover, given that the SD card itself reads fine on my computer indicates, I think, that the problem is actually with the card reader on the DuetWifi (or some other related hardware on the controller)?
3. PS PanelDue can read both SD card slots. It defaults to the one on the Duet.
Tried using the SD card slot on the PanelDue, but didn't work either - although I seem to remember that in order to utilize that slot a different wiring is needed?
Plus, this workaround won't really solve anything as I plan on using the main SD card slot and not the one on the PanelDue.
4. Another SD card test: send M122 from YAT. In the Platform diagnostics it should say "SD card detected" and give the interface speed if there is an SD card in the slot.
Run that one too and got the response:
SD card 0 detected, interface speed: 12.0MBytes/sec
SD card longest block write time: 0.0msIn light of these results, what do we do now?
Do you think a firmware update might solve this issue? and, if so, are there step-by-step instructions on how to do that?
Thanks for your help!
SnowCrash -
I'm at my PC now and I can see the screen shots.
I think the SD card reader on your Duet is faulty.
1. Please confirm that you pushed the SD card in until it clicks. [Then you have to push it in again to remove it.]
2. One more test please: from YAT send M21 to try to mount the SD card, and report the response.
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I'm at my PC now and I can see the screen shots.
I think the SD card reader on your Duet is faulty.
I think so too.
1. Please confirm that you pushed the SD card in until it clicks. [Then you have to push it in again to remove it.]
Yep, pushed in (gently) till it clicked into place and clicked in (gently) again to release it.
2. One more test please: from YAT send M21 to try to mount the SD card, and report the response.
Sent and no good (tried with both the original SD card and the alternative one).
The response was:
Cannot initialise SD card 0: Card is unusable
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Glad we got a result. Too bad it wasn't a happier one.
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Glad we got a result. Too bad it wasn't a happier one.
Yeah, couldn't agree more.
Thanks for the excellent help, Phaedrux! If you ever pass through London I'll be very happy to buy you a beer
dc42, where do we stand on this? how can we get it resolved as quickly as possible? I don't mean to be impatient, but my project has been at in standstill for the past week because of this and can't move forward until it's sorted out …
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Please ask your supplier for a warranty replacement, linking to this thread. If you bought it direct from Duet3D then email info at duet3d for com.
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Please ask your supplier for a warranty replacement, linking to this thread. If you bought it direct from Duet3D then email info at duet3d for com.
Sent an email to Duet3D as instructed.
I sincerely hope a new board will be sent out to me as soon as possible so I can get my project back on track.
Thanks for the help in this!
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I wanted to add a postscript to this thread in praise of Duet3D's exceptional customer service.
Identifying the hardware problem with the controller has taken a bit of time and effort (thanks again Phaedrux & dc42!), but once this was accomplished - and notice that dc42 was responding to my queries over the weekend(!) - the matter was resolved extremely efficiently and quickly.
I sent the email to Duet3D with the replacement request on Saturday. I got a response first thing Monday morning to let me know that a new board is on the way, and the board itself arrived the very next day!
Customer service was a major factor in my decision to go with the DuetWifi. As we all know, everybody are great at the point of sale, but very few follow it up later on if/when problems arise. Prior to buying the DuetWifi, I've seen posts from other people commending Duet3D for their customer care, but now I can also vouch for it from my own personal experience. The process was extremely efficient and pain-free. I didn't need to chase anyone or sit and wait till someone got around to sorting it out.
Well done, Duet3D, and keep it up! you'll certainly gain many more loyal customers like myself!
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@snowcrash thanks for your kind words.
