My Duet Maestro is not responding

droftarts

You've taken the jumper off now? It only needs to be on for one power cycle. Very occasionally you need to do it a couple of times.

Otherwise, it's probably time to start looking for damage, eg any chips that are obviously burned, or is there any chance that something metal touched/shorted the board. Is this a new board? Genuine Duet or clone?

Ian

DukeMachine

Ok, so yes the jumper was off, I just tried it again and its still not showing up on my Windows PC. Board is a genuine Duet Maestro, purchased in August.

There doesn't appear to be any obvious damage to the board.

Phaedrux

Try some different USB cables and USB ports.

DukeMachine

I've tried 6 different USB ports and 4 different cables

DukeMachine

Guess the next step for me here is to straight up replace the micro...anybody know if I can program the duet with a new chip?

dc42

Is your Maestro still within warranty?

DukeMachine

@dc42 It should be, it was purchased July 18, 2019, however from a Canadian distributer

dc42

Are there any Unknown Device instances showing up in Windows Device Manager? This can happen if you don't have a suitable driver installed for the Bossa Port.

If not, then I am happy to authorise a warranty replacement.

DukeMachine

@dc42 No there aren't, I only see "Communications Port (COM1)"

dc42

@DukeMachine said in My Duet Maestro is not responding:

@dc42 No there aren't, I only see "Communications Port (COM1)"

Please ask your distributor for a replacement under warranty, referring them to this post for authorisation.