DOA PanelDue V3?
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I recently purchased a new PanelDue V3 board from Filastruder for my existing PanelDue that was currently using a V1.1 board. The PanelDue V1.1 has been working with my Duet 0.8.5 controller since I built the machine before Duet2 boards were even available and the only reason I purchased a newer PanelDue V3 board was to move this PanelDue display to my newest tool changer machine that has the Duet3 6HC board.
I flashed the firmware for 3.5.0 for the 7" V3 board and plugged the PanelDue into my display. When I turn the machine on, the screen flashes white, and then subsequently has a single line of white near the top of the screen that just flashes. If I plug the V1.1 board into the 7" Screen it all works without issue. Same 4-pin cable, same 7" screen, except it's stuck on V1.24 firmware since it's a V1.1 PanelDue.
Bossac seems to be capable of flashing firmware over USB to this PanelDue V3 board, but it just does not work with my existing 7" LCD. I'm using the 4-pin connector on IO_0. It works with my V1.1 board, just not this new V3 board. The original V1.1 board, the new V3 board, and the 7" LCD screen were all purchased from Filastruder with the V3 board being purchased a few weeks ago and the existing items back in 2016.
What other troubleshooting steps do I need to take before I reach out to Filastruder for a replacement board?
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which firmware file did you flash exactly?
Based on your description it sounds like it's just the V3 PCB upgrade, correct? Not an integrated 7inch screen?
I believe it should be this file.
https://github.com/Duet3D/PanelDueFirmware/releases/download/3.5.0/PanelDueFirmware-logo-3.5.0-v3-7.0.binDoes it display anything after it's been flashed and just connected to power via USB?
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No, It's just the PanelDue V3 board, not the Integrated displays.
https://github.com/Duet3D/PanelDueFirmware/releases/download/3.5.0/PanelDueFirmware-3.5.0-v3-7.0.bin was the file I flashed to the new V3 PanelDue Board.
No, even just connecting the 7" LCD and the PanelDue to the USB cable on my laptop and disconnecting the 4-wire cable, it doesn't display anything.
I can try older firmware files, but I've used this firmware file on my other 7" LCD with V3 PanelDue (although that was upgraded through DWC several times)
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@PDBeal Yes, please try an older firmware. Also please check the cabling between the PD V3 and your screen. If that doesn't help, is it possibly to swap the screens from your working PD V3 and 7" LCD?
Ian
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@droftarts The cabling works if I replace the V3 board with the older V1.1 board.
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Tried the following firmware files:
https://github.com/Duet3D/PanelDueFirmware/releases/download/3.5.0/PanelDueFirmware-3.5.0-v3-7.0.bin
https://github.com/Duet3D/PanelDueFirmware/releases/download/3.4.1/PanelDueFirmware-3.4.1-v3-7.0.bin
https://github.com/Duet3D/PanelDueFirmware/releases/download/3.4.0/PanelDueFirmware-3.4.0-v3-7.0.bin
https://github.com/Duet3D/PanelDueFirmware/releases/download/1.25.0/PanelDueFirmware-v3-7.0-nologo.binI even tried a V2 firmware just to see if it acted any differently.
https://github.com/Duet3D/PanelDueFirmware/releases/download/3.5.0/PanelDueFirmware-3.5.0-v2-7.0.binI also tried a 7.0c version. This one didn't blink anything on my LCD which I wouldn't expect it to, but figured it was worth a try.
https://github.com/Duet3D/PanelDueFirmware/releases/download/3.4.0/PanelDueFirmware-3.4.0-v3-7.0c.binI also tried the other resolution ones to see if there was a difference.
https://github.com/Duet3D/PanelDueFirmware/releases/download/3.5.0/PanelDueFirmware-3.5.0-v3-5.0.bin
https://github.com/Duet3D/PanelDueFirmware/releases/download/3.5.0/PanelDueFirmware-3.5.0-v3-4.3.binBOSSAC flashes them all without issue, but nothing ever shows up on the LCD screen. Even just plugging in the USB cable to power the screen, the V3 PanelDue does not work.
I even tried flashing with BOSSAC on my Macbook Air and my Windows 11 PC, both using V1.9.1.
The LCD and the 4-pin cable work with the old V1.1 board, but not with this new V3 board. I'm wondering if this is a D.O.A. V3 PanelDue. It was still sealed in a pink bag prior to me connecting my LCD and flashing the firmware over USB the first time.
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Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.
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@Phaedrux Email sent and Filastruder copied. Thanks!
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Just to close the loop on this, PanelDue PCB was received and tested fine. Did need to reflash the firmware as it arrived seemingly in an erased state, but no issues after flashing, see photo:
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After Tim from Filastruder proved the PanelDue V3 board worked, I did some more testing with the one I still had and some older ones. It appears I came into an incompatible LCD screen that does not work with the PanelDue V3.
SSD1936QL9AU608F LCD screen works with PanelDue V2.0, and PanelDue V1.1 board, but does NOT work with the PanelDue V3.0a board
SSD1963QL9AU542AF LCD screen works with PanelDue V3.0a and a PanelDue V1.1
SSD1936QL9AU622F LCD screen works with PanelDue V2.0 board and a PanelDue V3.0a.All of the combinations tried did not involve flashing any firmware. Only plugging in the already functional PanelDue boards to the various 7" LCD panels.
I'll just have to shuffle some LCD screens between printers for combinations that work, but I'll definitely think twice before order a new PanelDue interface board due to some of these unpublished incompatibilities.