half-assed web UI update put printer down. Need help!

samlogan87

@gnydick to be honest if you are running release candidates you run the risk of having bugs. Whilst there is a lot of extra functionality added in the release candidates, I feel there are not too many issues with the released versions so people should stick to them. I know very well how frustrating programming bugs are with what I do at work so if I can be bothered upgrading to the latest rc, I do knowing I will roll back if I can’t be bothered dealing with it. I am however new to 3D printing, built my own custom core xy, have very little knowledge of in-depth programming and I don’t seem to have too many issues. I find it pretty straight forward to use and set up. My only tweaking has been to try and get my print bite sticking properly. I use baby stepping a lot and although it is fair to say that I don’t know what other printer controllers are like, I don’t have any issues with it and it’s operation, especially since the new web controller was released where you can actually hear it moving the build platform while the printer is stationary.

And to be honest I can’t change anything as I don’t have the skills to do it so I just deal with it. Throwing a tantrum like above is purely rude and not going to get anyone anywhere.

Regards
Sam

Vlad

@samlogan87 You don't run into issues for exact reason, because you don't change anything on the board. I am an advanced user, and I do change on this board a lot, I also have DUEx5 connected and other hardware. I spoke to David over a year ago and they informed me that they were working on a better manuals. Still not happening. All manuals are a complete mess located in bits and pieces all over internet, so user has to literally google it. I get it about RC versions, but #6 at least should not put printer down, don't you think?

chas2706

Question... How do you expect to get help after you abuse everyone and everything?

Vlad

@chas2706 If my customer is let down so badly by my product ever, for any reason (which never happened to me), he will come to me pretty upset and, being a professional, I will apologize for a mess and solve his issue. I do not expect any help from you, I expect a solution from DUET3D. And yes, I am a pissed customer, because my machine is down for no reason now. I paid money for expensive board, and I do not have to be super nice and apologetic. My first duet also failed out of warranty period, so don't tell me how to formulate my requests, would you? This boards are nothing but trouble always. I am bound to them due to DUEx5 functionality as I test complex hardware daily and need that.

chas2706

Then why upload "rc" software which is for testing. You keep saying you are an expert? Like I said if you selling your board cheep let me know.

Vlad

@chas2706 I don't care what you think about all this, at all. Let me know when you learn how to make money and stop bargaining for cheap boards. I don't sell my used hardware at all. I give it away to my followers. But you are not included lol.

I already rolled the board back to previous version, but the fact that update puts the printer down needs to be addressed. Such unexpected surprises should not be accepted by users as something normal. Since I want to build a custom UI, I do want to start from 2.0 foundation of course.

chas2706

Your attitude stinks, you don't deserve any help. I don't care what you think of me. I don't care about your "business". I just hope you treat your "customers" with respect. I'm done with this thread>

Vlad

@chas2706 thanks God. You was the most useless person here offering zero value at all, just meaningless chatter. And yes, every customer absolutely "deserves" a solution, you are obviously clueless about how businesses are run in the world.

Thank you all other guys for trying to help. I just ended up rolling everything back manually by editing folders on SD card to the previous state. I do hope someone from DUET3D can and will address this eventually on this thread.

dc42

@vlad, as others have said already, release candidates are there to be tested. Try them out on your own machines if you like, but be prepared to revert if you experience problems.

You need to be running main firmware 2.02 on the Duet for DWC 2.0 to work. On the Duet WiFi you should also be running DuetWiFiServer 1.22 or later (version 1.23 is current). The issues you had may be related to using an older version of DuetWiFiServer.

If you don't like aspects of the DWC interface, you are of course free to modify or rewrite it - that's the beauty of open source software. Another user has written an alternative UI and posted the details on this forum.

For the record, DWC is written and released by chrishamm, not me.

Vlad

@dc42 hi David. Here is what is already there.
Firmware Name: RepRapFirmware for Duet 2 WiFi/Ethernet
Firmware Electronics: Duet WiFi 1.02 or later
Firmware Version: 2.02(RTOS) (2018-12-24b1)
WiFi Server Version: 1.22
Web Interface Version: 1.22.5

Seems to me that everything is OK on this end. Totally understand about RC, but RC#6 taking printer down completely is unexpected, minor bugs are expected and fine of course. As I said I reverted already, but I still would like to use 2.0 for UI redesign purposes. I just reset everything on that side using "DuetWebControl-master" files which seems to have had me reverted back to 1.22.5. Before installing RC#6 I also have read the forum and nothing was giving me a warning sign. Gonna try to do that again now, not having fun at all.

Vlad

Ok guys, in case someone experiences the same issue, I want to document. Found solution myself as always.

This is what helped:

restored it back by deleting files on SD card from "www" folder and replacing them with "DuetWebControl-master" contents from github.
gained control over from web browser again and reloaded "DuetWebControl.zip" which worked.

P.S: for some reason the first file that I had was "DuetWebControl-2.0.0-RC6.zip" which is the one that caused issues. So make sure you download the "right" one that works. Not sure if this is the issue, but doesn't hurt to mention.

Vlad

Just to comment further on this update - UI looks MUCH better. Usability still extremely low, needed features are hard to reach and a lot of rarely needed stuff is always in front of eyes. Now to bad stuff - extremely unstable still, after each restart printer would totally lose connection until I power cycle it. This has to be looked into before a final release.

dragonn

@vlad update you DuetWiFiServer to 1.23. It works stable for me

A Former User

In light of this thread, and the fact that we are not allow to tell the truth.

I have a question. Is the anyway of muting certain users so we don't see their posts ?

deckingman

@calvinx said in half-assed web UI update put printer down. Need help!:

In light of this thread, and the fact that we are not allow to tell the truth.

I have a question. Is the anyway of muting certain users so we don't see their posts ?

The best I've been able to do is to view unread posts and take note of who the last post was by. Then I read the ones that might be of interest or whom I might be able to help (or those I feel inclined to offer help to) and mark the rest as read. It doesn't exactly mute certain users but at least it's a sort of mechanism whereby I can deselect those very few users who's rants, raves and insults I'd rather not waste my time reading.

gnydick

@samlogan87 I don't run anything but "stable"

Vlad

@gnydick I do run RC all the time. Usually they are more than stable, especially by 6th iteration. But yeah, will keep that in mind with DUET software for future. Will stick to completed versions for sure!

dc42

There's also a difference between RC and beta releases. Beta releases often include large changes and experimental features, so they are more likely to include bugs. RCs are intended to be close to what we ship as a stable release.

gnydick

This post is deleted!