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    Duet 3 losing connection whilst printing

    Scheduled Pinned Locked Moved Unsolved
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    • camcamnzundefined
      camcamnz @Phaedrux
      last edited by

      @Phaedrux I tried with the SD card that came with the Pi (That i had been using previously), and I get exactly the same result

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      • Thoma308undefined
        Thoma308
        last edited by

        I have exactly the same problem and have tried everything with SD card, new image etc.

        Does anyone else have any ideas what this could be?

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        • Thoma308undefined
          Thoma308
          last edited by

          I have come a little closer to solving the problem:
          Keyboard, mouse, HDMI, USB touchscreen cable all unplugged from the Raspberry Pi 4.
          Raspberry Pi 4 has its own power supply
          Remote access to the Pi via AnyDesk
          Don't click anything in the web GUI while printing

          -> Lost connection problem is gone

          If you click around in the Web GUI (while printing) the problem comes back immediately
          Seems to be a problem when the Pi is busy with something else while printing

          Phaedruxundefined 1 Reply Last reply Reply Quote 0
          • Phaedruxundefined
            Phaedrux Moderator @Thoma308
            last edited by

            @Thoma308 said in Duet 3 losing connection whilst printing:

            If you click around in the Web GUI (while printing) the problem comes back immediately
            Seems to be a problem when the Pi is busy with something else while printing

            What speed class is your SD card?

            Z-Bot CoreXY Build | Thingiverse Profile

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            • Thoma308undefined
              Thoma308
              last edited by

              @Phaedrux said in Duet 3 losing connection whilst printing:

              n the Web GUI (while printing) the problem comes back immediately
              Seems to be a problem when the Pi is busy with something else while printing

              A1 SanDisk Ultra UHS-I Speed UP TO 98 MB/s 653X 16GB

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              • Thoma308undefined
                Thoma308
                last edited by

                @Thoma308 said in Duet 3 losing connection whilst printing:

                click around in the Web GUI (while printing) the problem comes back immediately
                Seems to be a problem when the Pi is busy with something else while printing

                I have now done another test:
                Raspberry PI without LAN and without WLAN (offline).
                I got the Lost connection message 2 times in about 2 hours - but without aborting the print ...
                still funny the whole thing

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                • Thoma308undefined
                  Thoma308
                  last edited by

                  @Thoma308 said in Duet 3 losing connection whilst printing:

                  I have now done another test:
                  Raspberry PI without LAN and without WLAN (offline).
                  I got the Lost connection message 2 times in about 2 hours - but without aborting the print ...
                  still funny the whole thing

                  Even after some more tests and an update to the latest versions, the problem is still there and unsolved.

                  So I would be glad for more ideas

                  RepRapFirmware for Duet 3 MB6HC version 3.2 running on Duet 3 MB6HC v1.01 or later (SBC mode)
                  Board ID: 08DJM-956L2-G43S4-6J1FL-3SJ6J-186LG
                  Used output buffers: 1 of 40 (10 max)
                  === RTOS ===
                  Static ram: 149788
                  Dynamic ram: 62488 of which 64 recycled
                  Never used RAM 146492, free system stack 128 words
                  Tasks: Linux(ready,71) HEAT(blocked,296) CanReceiv(blocked,927) CanSender(blocked,352) CanClock(blocked,352) TMC(blocked,19) MAIN(running,1217) IDLE(ready,19)
                  Owned mutexes: HTTP(MAIN)
                  === Platform ===
                  Last reset 01:17:13 ago, cause: software
                  Last software reset details not available
                  Error status: 0x00
                  Aux0 errors 0,0,0
                  Aux1 errors 0,0,0
                  MCU temperature: min 23.8, current 29.9, max 31.1
                  Supply voltage: min 23.7, current 23.9, max 24.1, under voltage events: 0, over voltage events: 0, power good: yes
                  12V rail voltage: min 12.1, current 12.1, max 12.2, under voltage events: 0
                  Driver 0: position 111288, standstill, reads 17312, writes 59 timeouts 0, SG min/max 0/1023
                  Driver 1: position 69098, standstill, reads 17312, writes 59 timeouts 0, SG min/max 0/1023
                  Driver 2: position 102, standstill, reads 17312, writes 59 timeouts 0, SG min/max 0/1023
                  Driver 3: position 0, standstill, reads 17308, writes 63 timeouts 0, SG min/max 0/340
                  Driver 4: position 0, standstill, reads 17309, writes 63 timeouts 0, SG min/max 0/321
                  Driver 5: position 0, standstill, reads 17329, writes 43 timeouts 0, SG min/max 0/461
                  Date/time: 2021-01-24 10:59:34
                  Slowest loop: 181.18ms; fastest: 0.03ms
                  === Storage ===
                  Free file entries: 10
                  SD card 0 not detected, interface speed: 37.5MBytes/sec
                  SD card longest read time 0.0ms, write time 0.0ms, max retries 0
                  === Move ===
                  DMs created 125, maxWait 476875ms, bed compensation in use: none, comp offset 0.000
                  === MainDDARing ===
                  Scheduled moves 107, completed moves 107, hiccups 0, stepErrors 0, LaErrors 0, Underruns [16, 0, 42], CDDA state -1
                  === AuxDDARing ===
                  Scheduled moves 0, completed moves 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
                  === Heat ===
                  Bed heaters = -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1, chamberHeaters = -1 -1 -1 -1
                  === GCodes ===
                  Segments left: 0
                  Movement lock held by null
                  HTTP* is doing "M122" in state(s) 0
                  Telnet is idle in state(s) 0
                  File* is idle in state(s) 0
                  USB is idle in state(s) 0
                  Aux is idle in state(s) 0
                  Trigger* is idle in state(s) 0
                  Queue* is idle in state(s) 0
                  LCD is idle in state(s) 0
                  SBC is idle in state(s) 0
                  Daemon is idle in state(s) 0
                  Aux2 is idle in state(s) 0
                  Autopause is idle in state(s) 0
                  Code queue is empty.
                  === CAN ===
                  Messages queued 18522, send timeouts 41688, received 0, lost 0, longest wait 0ms for reply type 0, free buffers 48
                  === SBC interface ===
                  State: 4, failed transfers: 149
                  Last transfer: 1ms ago
                  RX/TX seq numbers: 33443/55116
                  SPI underruns 192, overruns 31
                  Number of disconnects: 10, IAP RAM available 0x2c8a8
                  Buffer RX/TX: 0/0-0
                  === Duet Control Server ===
                  Duet Control Server v3.2.0
                  Code buffer space: 4096
                  Configured SPI speed: 8000000 Hz
                  Full transfers per second: 35.68
                  Maximum length of RX/TX data transfers: 2548/36
                  24.1.2021, 11:01:28: M122 "DSF": === Duet Control Server ===
                  Duet Control Server v3.2.0
                  Code buffer space: 4096
                  Configured SPI speed: 8000000 Hz
                  Full transfers per second: 35.76
                  Maximum length of RX/TX data transfers: 2548/36
                  24.1.2021, 11:15:39: M122: === Diagnostics ===
                  RepRapFirmware for Duet 3 MB6HC version 3.2 running on Duet 3 MB6HC v1.01 or later (SBC mode)
                  Board ID: 08DJM-956L2-G43S4-6J1FL-3SJ6J-186LG
                  Used output buffers: 2 of 40 (10 max)
                  === RTOS ===
                  Static ram: 149788
                  Dynamic ram: 62488 of which 64 recycled
                  Never used RAM 146492, free system stack 128 words
                  Tasks: Linux(ready,71) HEAT(blocked,296) CanReceiv(blocked,927) CanSender(blocked,352) CanClock(blocked,352) TMC(blocked,19) MAIN(running,1141) IDLE(ready,19)
                  Owned mutexes: HTTP(MAIN)
                  === Platform ===
                  Last reset 01:33:18 ago, cause: software
                  Last software reset details not available
                  Error status: 0x00
                  Aux0 errors 0,0,0
                  Aux1 errors 0,0,0
                  MCU temperature: min 29.6, current 30.0, max 30.3
                  Supply voltage: min 23.8, current 23.9, max 24.0, under voltage events: 0, over voltage events: 0, power good: yes
                  12V rail voltage: min 12.1, current 12.1, max 12.2, under voltage events: 0
                  Driver 0: position 111288, standstill, reads 27870, writes 0 timeouts 0, SG min/max not available
                  Driver 1: position 69098, standstill, reads 27870, writes 0 timeouts 0, SG min/max not available
                  Driver 2: position 16102, standstill, reads 27870, writes 0 timeouts 0, SG min/max not available
                  Driver 3: position 0, standstill, reads 27866, writes 4 timeouts 0, SG min/max 0/280
                  Driver 4: position 0, standstill, reads 27866, writes 4 timeouts 0, SG min/max 0/274
                  Driver 5: position 0, standstill, reads 27870, writes 0 timeouts 0, SG min/max not available
                  Date/time: 2021-01-24 11:15:38
                  Slowest loop: 0.45ms; fastest: 0.04ms
                  === Storage ===
                  Free file entries: 10
                  SD card 0 not detected, interface speed: 37.5MBytes/sec
                  SD card longest read time 0.0ms, write time 0.0ms, max retries 0
                  === Move ===
                  DMs created 125, maxWait 1432576ms, bed compensation in use: none, comp offset 0.000
                  === MainDDARing ===
                  Scheduled moves 109, completed moves 109, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 1], CDDA state -1
                  === AuxDDARing ===
                  Scheduled moves 0, completed moves 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
                  === Heat ===
                  Bed heaters = -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1, chamberHeaters = -1 -1 -1 -1
                  === GCodes ===
                  Segments left: 0
                  Movement lock held by null
                  HTTP* is doing "M122" in state(s) 0
                  Telnet is idle in state(s) 0
                  File* is idle in state(s) 0
                  USB is idle in state(s) 0
                  Aux is idle in state(s) 0
                  Trigger* is idle in state(s) 0
                  Queue* is idle in state(s) 0
                  LCD is idle in state(s) 0
                  SBC is idle in state(s) 0
                  Daemon is idle in state(s) 0
                  Aux2 is idle in state(s) 0
                  Autopause is idle in state(s) 0
                  Code queue is empty.
                  === CAN ===
                  Messages queued 3859, send timeouts 8682, received 0, lost 0, longest wait 0ms for reply type 0, free buffers 48
                  === SBC interface ===
                  State: 4, failed transfers: 149
                  Last transfer: 2ms ago
                  RX/TX seq numbers: 2360/24033
                  SPI underruns 192, overruns 31
                  Number of disconnects: 10, IAP RAM available 0x2c8a8
                  Buffer RX/TX: 0/0-0
                  === Duet Control Server ===
                  Duet Control Server v3.2.0
                  Code buffer space: 4096
                  Configured SPI speed: 8000000 Hz
                  Full transfers per second: 35.72
                  Maximum length of RX/TX data transfers: 4080/156

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                  • gloomyandyundefined
                    gloomyandy
                    last edited by gloomyandy

                    Can you check your rPi syslog file (/var/log/syslog) and look for warnings/errors from duet control server. if there are any do they match up with when you had the lost connections?

                    camcamnzundefined 1 Reply Last reply Reply Quote 1
                    • camcamnzundefined
                      camcamnz @gloomyandy
                      last edited by

                      @gloomyandy said in Duet 3 losing connection whilst printing:

                      /varlog/syslog

                      Yes, I just started the heater, and instantly saw warnings in that log file, as below

                      Jan 24 13:17:49 duet3 DuetWebServer[564]: [DoCode] Executing code 'M140 P0 S60'
                      Jan 24 13:17:49 duet3 DuetWebServer[564]: #033[40m#033[32minfo#033[39m#033[22m#033[49m: Microsoft.AspNetCore.Mvc.Infrastructure.ContentResultExecutor[1]
                      Jan 24 13:17:49 duet3 DuetWebServer[564]: Executing ContentResult with HTTP Response ContentType of text/plain; charset=utf-8
                      Jan 24 13:17:49 duet3 DuetWebServer[564]: #033[40m#033[32minfo#033[39m#033[22m#033[49m: Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker[2]
                      Jan 24 13:17:49 duet3 DuetWebServer[564]: Executed action DuetWebServer.Controllers.MachineController.DoCode (DuetWebServer) in 121.9828ms
                      Jan 24 13:17:49 duet3 DuetWebServer[564]: #033[40m#033[32minfo#033[39m#033[22m#033[49m: Microsoft.AspNetCore.Routing.EndpointMiddleware[1]
                      Jan 24 13:17:49 duet3 DuetWebServer[564]: Executed endpoint 'DuetWebServer.Controllers.MachineController.DoCode (DuetWebServer)'
                      Jan 24 13:17:49 duet3 DuetWebServer[564]: #033[40m#033[32minfo#033[39m#033[22m#033[49m: Microsoft.AspNetCore.Hosting.Diagnostics[2]
                      Jan 24 13:17:49 duet3 DuetWebServer[564]: Request finished in 124.107ms 200 text/plain; charset=utf-8
                      Jan 24 13:17:49 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad data response was received (0x00000022)
                      Jan 24 13:17:49 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad data response was received (0x00000011)
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad header response was received (0x000000b2)
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [warn] Bad data CRC32 (expected 0xe20300be, got 0x02635649)
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [warn] Bad data CRC32 (expected 0xe20300be, got 0xabbbd02c)
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [warn] Bad data CRC32 (expected 0xe20300be, got 0x66f47fab)
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [warn] Restarting transfer because the number of maximum retries has been exceeded
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad header response was received (0x00000074)
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [warn] Lost connection to Duet (Board is not available (no header))
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [info] Connection to Duet established
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [warn] Bad data CRC32 (expected 0xfee53e33, got 0x29af8a10)
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad data response was received (0x0000002c)
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [warn] Lost connection to Duet (Board is not available (no header))
                      Jan 24 13:17:50 duet3 DuetControlServer[3086]: [info] Connection to Duet established
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad header response was received (0xffffffe1)
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad header response was received (0x0000007a)
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Lost connection to Duet (Board is not available (no header))
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Bad data CRC32 (expected 0x147bc906, got 0x094245ad)
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Bad data CRC32 (expected 0x147bc906, got 0xb45e66d9)
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [info] Connection to Duet established
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad header response was received (0x00000070)
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad data response was received (0xffffff77)
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad data response was received (0xffffff77)
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Lost connection to Duet (Board is not available (no header))
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [info] Connection to Duet established
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Bad data CRC32 (expected 0xf639780f, got 0x6abe97ec)
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Lost connection to Duet (Board is not available (no header))
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [info] Connection to Duet established
                      Jan 24 13:17:51 duet3 DuetControlServer[3086]: [warn] Restarting transfer because a bad header response was received (0x000000de)

                      Dan1990undefined 1 Reply Last reply Reply Quote 0
                      • gloomyandyundefined
                        gloomyandy
                        last edited by

                        Looks like your heater may be introducing noise into the Duet/SBC connection. Obvious things are to check how the various cables are routed. How long is the cable between the rPi and the Duet? Perhaps some photos of how you have things set up?

                        camcamnzundefined 1 Reply Last reply Reply Quote 0
                        • camcamnzundefined
                          camcamnz @gloomyandy
                          last edited by

                          @gloomyandy That was my first thought as well, so I moved the rPi out of the enclosure with the other electronics until it was sorted. It is that cable that came with the Duet ![alt text]duet.jpg

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                          • Thoma308undefined
                            Thoma308
                            last edited by Thoma308

                            @gloomyandy said in Duet 3 losing connection whilst printing:

                            ter may be introducing noise into the Duet/SBC connection. Obvious things are to check how the various cables are routed. How long is the cable between the rPi and the Duet? Perhaps some photos of how you have things set up?

                            SOLVED:
                            The Heater is not the problem
                            I plugged everything back in on the PI, keyboard, mouse,
                            HDMI, USB touchscreen and connected the PI to the LAN.
                            Also reinstalled Anydesk as a remote terminal.
                            I accessed everything via http://duet3.local/ and locally via the screen on the PI again.

                            AND NOW THE SOLUTION:
                            The separtate power supply is the problem. You can power the SBC directly and power the Duet separately.
                            there are jumpers for that on the board.
                            And that was the problem with two separate power supplies.
                            I now have a 4A power supply directly on the PI and through that I also feed the 5V in the Duet.
                            -> and that was the solution

                            2h printing without any error message

                            https://duet3d.dozuki.com/Wiki/Duet_3_Mainboard_6HC_Hardware_Overview#Section_5V
                            SBC->5V and 5V -> SBC both are now connected

                            camcamnzundefined 1 Reply Last reply Reply Quote 0
                            • camcamnzundefined
                              camcamnz @Thoma308
                              last edited by

                              @Thoma308 In that case, your problem is different to mine, as I already tried all the variations of powering pi & duet

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                              • Thoma308undefined
                                Thoma308
                                last edited by Thoma308

                                But it probably has to do with the power supply. I would make some more attempts in this direction. I use a Raspberry Pi 4 Model B 4GB

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                                • Dan1990undefined
                                  Dan1990
                                  last edited by

                                  I have the same problem but when I did connect it via duet->SBC still giving the same issue.

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                                  • Thoma308undefined
                                    Thoma308
                                    last edited by

                                    @Thoma308 said in Duet 3 losing connection whilst printing:

                                    SBC->5V and 5V -> SBC both are now connected

                                    For me it runs perfectly now, but only with the power supply from the Pi and both jumper set
                                    SBC->5V
                                    5V -> SBC

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                                    • Dan1990undefined
                                      Dan1990 @camcamnz
                                      last edited by

                                      @camcamnz

                                      how did u access the:

                                      /varlog/syslog

                                      camcamnzundefined 1 Reply Last reply Reply Quote 0
                                      • camcamnzundefined
                                        camcamnz @Dan1990
                                        last edited by

                                        @Dan1990 via ssh/putty.
                                        There is a typo it is actually /var/log/syslog
                                        I ran the following command and watched the output once whilst testing:
                                        tail -f /var/log/syslog

                                        Dan1990undefined 1 Reply Last reply Reply Quote 0
                                        • Dan1990undefined
                                          Dan1990 @camcamnz
                                          last edited by

                                          @camcamnz

                                          Thanks,

                                          I have the same issue as you, and I think I have found a lead to solve it. I disconnected the bed and for now, everything looks fine.

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