Sleepless,
I'm not related to Duet3D or Think3dPrint3d , but I read this thread and felt strongly enough to respond. Please do not take this to anything other than a post to try to educate and not any attempt at chastisement (nor am I trying to derail the thread.)
Im not tech savvy like that and dont understand what alot of that is talking about.
Then you've put yourself in an interesting position by attempting this replacement.
can i please get a direct line with a support member this forum takes way too long
The support provided for the Duet boards is second to none IMHO. I think that Duet and T3P3 have been extremely patient since the start of the thread.
Well every other 3d printer company offers support and I can spend time chatting with them learning about their machines. And recieve normal troubleshooting help and not have to use a forum to wait for a response. I know how my printers work. I know how the fw works, but this is another level of knowledge, and I am admitting my ignorance and requesting someone to take me by the hand and walk me through this like any other companies support would do if requested of them.
I don't understand, you buy an (extremely complicated) part , and expect the part manufacturer to walk you through installing it into existing printer (and there are are many,many, many different types out there).
To draw and analogy - If you had bought a car, I can well understand that you would expect support on the product in regards to how to use it (e.g. how to use the lights, turn on the stereo etc). However, would you buy a generic car engine to put into say, a BMW and then expect that car engine manufacturer to sit on the phone, helping you install it and answering questions the whole way?
No, they would expect you to have the pre-requisite knowledge before attempting the installation (or at least to have fully read the manual) and really only ask for some kind of support if the product wasn't doing what was expected due to a suspected product fault.
The Duet is very cheap for what it does, and I can well understand that offering the kind of phone support service you're asking for would double the cost of the board at least.
Ive been reading docs for the past week, so i am frustrated from hunting through them for answers when someone can quickly tell me an answer. I unfortunately dont have free time to sit around reading the docs, as it is the setup has had this machine down and my attention away from for for 4 days which I cant afford so it must get up and running today.
No-one can "quickly tell [you] an answer" when the information you provide is limited. Your first post was two lines, you had not explained what the full initial situation was, nor how you got there, nor the troubleshooting steps you'd performed to that date, and you've been drip feeding information since.
If you had started with a more comprehensive post a week ago, you'd have this resolved a lot quicker.
I highly recommend that you read http://www.catb.org/esr/faqs/smart-questions.html to assist you in the future.
I do have to wonder why you would attempt this replacement if you didn't understand fully what you were doing , don't have the free time and when you obviously require the machine working so badly...