I know they represent the official opinion and it is good. Maybe they will start listening more.
My customer opinion is duet should stop developing firmware development all together and only focus on hardware design, make it open-source and let the others write a firmware for it. There are already tons of duet3 copies from Chinese manufacturers. It did not take too long for them to copy it. Look at other boards from other manufacturers, they don't develop any firmware for their boards yet they work better and sells like hotcakes. I will gladly buy more original cards rather than Chinese clone stuff. But RRF sucks massively. My reason to switch to duet was it seemed better firmware support with easier customization and top notch board. But it seems I jumped in a bag with full of bugs.
It is so sad to see that great hardware has numerous bugs and issues, random resets for no reason with little to no documentation on sight to solve.
Until you consider and plan it, there is gonna be many people left the train already. Now I have a expensive 230 USD paper weight that cannot work properly with expansion boards because of CAN BUS fiasco for months. And please dont tell me to use beta firmware. I don't wanna deal with unstable stuff anymore.