Good morning Duet Team,
A customer has reported an issue with their equipment; it stops during prints. I asked them to send me the G-code and the M122 response right after the failure, and I see that the error is 0x04. How can I solve this? What could be causing it?
Equipment specifications:
- Duet 2 WiFi
- Version 3.4.5
- Panel Due 5i
- G-code generated with Simplify3D (I have reviewed it and nothing seems out of the ordinary)
M122 response:
29/5/2024, 12:40:53: M122: === Diagnostics ===
RepRapFirmware for Duet 2 WiFi/Ethernet version 3.4.5 (2022-11-30 19:36:12) running on Duet WiFi 1.02 or later
Board ID: 0JD2M-958DA-F64T0-6J1DD-3S46R-K6YB0
Used output buffers: 1 of 26 (26 max)
=== RTOS ===
Static ram: 23836
Dynamic ram: 75792 of which 0 recycled
Never used RAM 9596, free system stack 170 words
Tasks: NETWORK(notifyWait,14.2%,211) HEAT(notifyWait,0.0%,333) Move(notifyWait,0.0%,363) MAIN(running,85.7%,458) IDLE(ready,0.1%,30), total 100.0%
Owned mutexes: WiFi(NETWORK)
=== Platform ===
Last reset 00:18:05 ago, cause: software
Last software reset at 2024-05-29 12:22, reason: StuckInSpinLoop, GCodes spinning, available RAM 8972, slot 2
Software reset code 0x4083 HFSR 0x00000000 CFSR 0x00000000 ICSR 0x0041f80f BFAR 0xe000ed38 SP 0x200025b4 Task MAIN Freestk 929 ok
Stack: 0042c637 004573d6 610f0000 3f800000 3dc6b000 424cf4fe 3edbc06f 3331bb4c 40000000 b5ddd98d 388ab355 bb360b61 3e2aaaab 3f800000 3c4192f5 43af028f 4354c416 3f800000 3f800000 20000010 00000000 00000000 0042c637 00000001 00035bf6 00000000 20000c98
Error status: 0x04
Aux0 errors 0,0,0
Step timer max interval 0
MCU temperature: min 47.8, current 48.0, max 51.2
Supply voltage: min 24.0, current 24.2, max 24.4, under voltage events: 0, over voltage events: 0, power good: yes
Heap OK, handles allocated/used 99/8, heap memory allocated/used/recyclable 2048/66/0, gc cycles 0
Events: 0 queued, 0 completed
Driver 0: standstill, SG min n/a
Driver 1: standstill, SG min n/a
Driver 2: standstill, SG min n/a
Driver 3: standstill, SG min n/a
Driver 4: standstill, SG min n/a
Driver 5:
Driver 6:
Driver 7:
Driver 8:
Driver 9:
Driver 10:
Driver 11:
Date/time: 2024-05-29 12:40:52
Cache data hit count 4294967295
Slowest loop: 96.38ms; fastest: 0.18ms
I2C nak errors 0, send timeouts 0, receive timeouts 0, finishTimeouts 0, resets 0
=== Storage ===
Free file entries: 10
SD card 0 detected, interface speed: 30.0MBytes/sec
SD card longest read time 1.4ms, write time 0.0ms, max retries 0
=== Move ===
DMs created 83, segments created 0, maxWait 0ms, bed compensation in use: mesh, comp offset 0.000
=== MainDDARing ===
Scheduled moves 0, completed 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
=== AuxDDARing ===
Scheduled moves 0, completed 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
=== Heat ===
Bed heaters 0 -1 -1 -1, chamber heaters -1 -1 -1 -1, ordering errs 0
Heater 1 is on, I-accum = 0.0
=== GCodes ===
Segments left: 0
Movement lock held by null
HTTP is idle in state(s) 0
Telnet is idle in state(s) 0
File is idle in state(s) 0
USB is idle in state(s) 0
Aux is idle in state(s) 0
Trigger is idle in state(s) 0
Queue is idle in state(s) 0
LCD is idle in state(s) 0
Daemon is idle in state(s) 0
Autopause is idle in state(s) 0
Code queue is empty
=== Network ===
Slowest loop: 207.23ms; fastest: 0.00ms
Responder states: HTTP(0) HTTP(0) HTTP(0) HTTP(0) FTP(0) Telnet(0)
HTTP sessions: 2 of 8
= WiFi =
Network state is active
WiFi module is connected to access point
Failed messages: pending 0, notready 0, noresp 0
WiFi firmware version 1.27
WiFi MAC address b4:8a:0a:f7:06:5b
WiFi Vcc 3.27, reset reason Turned on by main processor
WiFi flash size 4194304, free heap 23120
WiFi IP address 10.100.102.228
WiFi signal strength -75dBm, mode 802.11n, reconnections 0, sleep mode modem
Clock register 00002002
Socket states: 0 0 0 0 0 0 0 0
Best regards,