Network Disconnects newly commisioned E3d Toolchanger

[trobison]

[0_1629699926268_config.g](Uploading 100%) I have completed assembling my E3D Tool Changer. The initial wiring was correct and all came alive at power on. Unfortunately, I frequently experience network disconnects. To the point that I can’t select anything on the duet web page. It can vary from “resource not available” in the browser, or it keeps disconnecting never fully redrawing the page. I have replaced the network cables, tried three different switches, and connected to it with three different computers. The results are the same. The ip address is static and there is no conflict with the addressing on the network.
If I cycle the machine all is ok. This seems to be the only way to clear the issue. If there is a print running, cycling the machine isn’t the best choice.

Selecting Settings / Machine-Specific / Diagnostics button pops up a message “Response to long.” But it creates a report.

Regards,

M122
=== Diagnostics ===
RepRapFirmware for Duet 2 WiFi/Ethernet version 3.3 (2021-06-15 21:44:54) running on Duet Ethernet 1.02 or later + DueX5
Board ID: 0JD0M-9P6B2-NJ4S4-6J9F4-3SJ6P-9A2AK
Used output buffers: 8 of 24 (24 max)
=== RTOS ===
Static ram: 23876
Dynamic ram: 73644 of which 0 recycled
Never used RAM 14040, free system stack 112 words
Tasks: NETWORK(ready,30.0%,233) HEAT(delaying,0.0%,330) Move(notifyWait,0.1%,301) DUEX(notifyWait,0.0%,24) MAIN(running,69.9%,443) IDLE(ready,0.0%,29), total 100.0%
Owned mutexes:
=== Platform ===
Last reset 06:29:15 ago, cause: power up
Last software reset at 2021-08-22 11:42, reason: User, GCodes spinning, available RAM 14040, slot 1
Software reset code 0x0003 HFSR 0x00000000 CFSR 0x00000000 ICSR 0x0041f000 BFAR 0xe000ed38 SP 0x00000000 Task MAIN Freestk 0 n/a
Error status: 0x04
Step timer max interval 0
MCU temperature: min 27.8, current 28.8, max 29.1
Supply voltage: min 24.3, current 24.3, max 24.4, under voltage events: 0, over voltage events: 0, power good: yes
Heap OK, handles allocated/used 99/0, heap memory allocated/used/recyclable 2048/38/38, gc cycles 0
Driver 0: position 19000, standstill, SG min/max not available
Driver 1: position -21000, standstill, SG min/max not available
Driver 2: position 24552, standstill, SG min/max not available
Driver 3: position 3641, standstill, SG min/max not available
Driver 4: position 0, standstill, SG min/max not available
Driver 5: position 0, standstill, SG min/max not available
Driver 6: position 0, standstill, SG min/max not available
Driver 7: position 0, standstill, SG min/max not available
Driver 8: position 0, standstill, SG min/max not available
Driver 9: position 0, standstill, SG min/max not available
Driver 10: position 0
Driver 11: position 0
Date/time: 2021-08-23 16:18:12
Cache data hit count 4294967295
Slowest loop: 11.16ms; fastest: 0.17ms
I2C nak errors 0, send timeouts 0, receive timeouts 0, finishTimeouts 0, resets 0
=== Storage ===
Free file entries: 10
SD card 0 detected, interface speed: 20.0MBytes/sec
SD card longest read time 3.9ms, write time 0.0ms, max retries 0
=== Move ===
DMs created 83, maxWait 0ms, bed compensation in use: none, comp offset 0.000
=== MainDDARing ===
Scheduled moves 77231, completed moves 77231, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
=== AuxDDARing ===
Scheduled moves 0, completed moves 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
=== Heat ===
Bed heaters = 0 -1 -1 -1, chamberHeaters = -1 -1 -1 -1
=== GCodes ===
Segments left: 0
Movement lock held by null
HTTP is idle in state(s) 0
Telnet is idle in state(s) 0
File is idle in state(s) 0
USB is idle in state(s) 0
Aux is idle in state(s) 0
Trigger is idle in state(s) 0
Queue is idle in state(s) 0
LCD is idle in state(s) 0
Daemon is idle in state(s) 0
Autopause is idle in state(s) 0
Code queue is empty.
=== DueX ===
Read count 0, 0.00 reads/min
=== Network ===
Slowest loop: 8.46ms; fastest: 0.04ms
Responder states: HTTP(0) HTTP(0) HTTP(0) HTTP(0) FTP(0) Telnet(0), 0 sessions
HTTP sessions: 2 of 8
Interface state active, link 100Mbps full duplex

[pkos]

@trobison What are you using to connect to the duet with? Is it a Mac or PC? What AV software have you got on it if any?

[Phaedrux]

@trobison said in Network Disconnects newly commisioned E3d Toolchanger:

[0_1629699926268_config.g](Uploading 100%)

Your config.g failed to upload. Can you copy and paste the text into a post? Use the </> button in the post window to paste it as a code block.

Have you tried a new SD card yet?

[trobison]

@pkos Running PC's but Av is not the issue. Cycling the printer corrects the issue. I have tried Firefox / Chrome / Edge all with the same results with multiply computers.

Regards,

[trobison]

@phaedrux
/ ; Configuration file for Duet WiFi / Ethernet running RRF3 on E3D Tool Changer
; executed by the firmware on start-up

; General preferences
M111 S0 ; Debugging off
G21 ; Work in millimetres
G90 ; Send absolute coordinates...
M83 ; ...but relative extruder moves
M555 P2 ; Set firmware compatibility to look like Marlin
M667 S1 ; Select CoreXY mode

; Network
M550 P"ToolChanger" ; Set machine name
;M587 S"ssid" P"password" ; WiFi Settings
;M552 S1 P"ssid" ; Enable WiFi Networking
;M552 S1 ; Enable Networking
; Enable Network with DHCP
M552 S1 P192.168.10.60
M586 P0 S1 ; Enable HTTP
M586 P1 S0 ; Disable FTP
M586 P2 S0 ; Disable Telnet

; Drive direction
M569 P0 S0 ; Drive 0 X
M569 P1 S0 ; Drive 1 Y
M569 P2 S1 ; Drive 2 Z
;M569 P3 S0 ; Drive 3 E0 - Default Setting
M569 P3 S1 ; Drive 3 E0 Changed by Terry Reverse stepper direction of extruder T0
M569 P4 S1 ; Drive 4 E1 Changed by Terry Reverse stepper direction of extruder
M569 P5 S1 ; Drive 5 E2 Changed by Terry Reverse stepper direction of extruder
M569 P6 S1 ; Drive 6 E3 Changed by Terry Reverse stepper direction of extruder
M569 P7 S0 ; Drive 7 COUPLER
M569 P8 S0 ; Drive 8 UNUSED
M569 P9 S0 ; Drive 9 UNUSED

M584 X0 Y1 Z2 C7 E3:4:5:6 ; Apply custom drive mapping

;M208 X-35:328.5 Y-49:243 Z0:300 C-45:360 ; Set axis maxima & minima - Default
M208 X-10.0:350 Y-7.0:275 Z0:300 C-45:360 ; Set axis maxima & minima with Hemeras installed on Tool Changer

;M92 X100 Y100 Z1600 C91.022 E834:834:834:834 ; Set steps per mm assuming x16 microstepping
M92 X100 Y100 Z800 C91.022 E383:383:383:383 ; Changed by Terry to correct Z-Axis distance
M350 E16:16:16:16 I1 ; Configure microstepping with interpolation
M350 C16 I10 ; Configure microstepping without interpolation
M350 X16 Y16 Z16 I1 ; Configure microstepping with interpolation
M566 X400 Y400 Z8 C2 E2:2:2:2 ; Set maximum instantaneous speed changes (mm/min)
M203 X35000 Y35000 Z1200 C5000 E5000:5000:5000:5000 ; Set maximum speeds (mm/min)
M201 X6000 Y6000 Z400 C500 E2500:2500:2500:2500 ; Set accelerations (mm/s^2)
M906 X1800 Y1800 Z1330 I30 ; Idle motion motors to 30%
M906 E1000:1000:1000:1000 C500 I10 ; Idle extruder motors to 10%

; Endstops
M574 X1 Y1 S3 ; Set X / Y endstop stall detection
M574 C0 Z0 ; No C Z endstop

; Z probe
M558 P8 C"zstop" H3 F360 I0 T20000 ; Set Z probe type to switch, the axes for which it is used and the dive height + speeds
G31 P200 X0 Y0 Z0 ; Set Z probe trigger value, offset and trigger height
;M557 X10:290 Y20:180 S40 ; Define mesh grid - 40 probe points.
M557 X25:315 Y45:235 S40 ; Terry Adjusted
;M557 X10:290 Y20:180 S280:160 ; Reduce probing points to 4 points <<<<< Speedup Probing 4 Points

;Stall Detection
M915 X Y S3 F0 H400 R4700 ; X / Y Axes

; Heaters
M308 S0 P"bedtemp" Y"thermistor" A"Bed" T100000 B4138 C0 ; Set thermistor
M950 H0 C"bedheat" T0 ; Bed heater
M143 H0 S225 ; Set temperature limit for heater 0 to 225C
M140 H0 ; Bed heater is heater 0

M308 S1 P"e0temp" Y"thermistor" A"T0" T100000 B4725 C7.06e-8 ; Set thermistor
M950 H1 C"e0heat" T1 ; Extruder 0 heater
M143 H1 S305 ; Set temperature limit for heater 1 to 300C

M308 S2 P"e1temp" Y"thermistor" A"T1" T100000 B4725 C7.06e-8 ; Set thermistor
M950 H2 C"e1heat" T2 ; Extruder 0 heater
M143 H2 S305 ; Set temperature limit for heater 2 to 300C

M308 S3 P"e2temp" Y"thermistor" A"T2" T100000 B4725 C7.06e-8 ; Set thermistor
M950 H3 C"duex.e2heat" T3 ; Extruder 0 heater
M143 H3 S305 ; Set temperature limit for heater 3 to 300C

M308 S4 P"e3temp" Y"thermistor" A"T3" T100000 B4725 C7.06e-8 ; Set thermistor
M950 H4 C"duex.e3heat" T4 ; Extruder 0 heater
M143 H4 S305 ; Set temperature limit for heater 4 to 300C

; Tools
M563 P0 S"T0" D0 H1 F2 ; Define tool 0
G10 P0 X0 Y0 Z0 ; Reset tool 0 axis offsets
G10 P0 R0 S0 ; Reset initial tool 0 active and standby temperatures to 0C

M563 P1 S"T1" D1 H2 F4 ; Define tool 1
G10 P1 X0 Y0 Z0 ; Reset tool 1 axis offsets
G10 P1 R0 S0 ; Reset initial tool 1 active and standby temperatures to 0C

M563 P2 S"T2" D2 H3 F6 ; Define tool 2
G10 P2 X0 Y0 Z0 ; Reset tool 2 axis offsets
G10 P2 R0 S0 ; Reset initial tool 2 active and standby temperatures to 0C

M563 P3 S"T3" D3 H4 F8 ; Define tool 3
G10 P3 X0 Y0 Z0 ; Reset tool 3 axis offsets
G10 P3 R0 S0 ; Reset initial tool 3 active and standby temperatures to 0C

; Fans
M950 F1 C"fan1"
M950 F2 C"fan2"
M950 F3 C"duex.fan3"
M950 F4 C"duex.fan4"
M950 F5 C"duex.fan5"
M950 F6 C"duex.fan6"
M950 F7 C"duex.fan7"
M950 F8 C"duex.fan8"

M106 P1 S255 H1 T70 ; T0 HE
M106 P2 S0 ; T0 PCF
M106 P3 S255 H2 T70 ; T1 HE
M106 P4 S0 ; T1 PCF
M106 P5 S255 H3 T70 ; T2 HE
M106 P6 S0 ; T2 PCF
M106 P7 S255 H4 T70 ; T3 HE
M106 P8 S0 ; T3 PCF

M593 F42.2 ; cancel ringing at 42.2Hz (https://forum.e3d-online.com/threads/accelerometer-and-resonance-measurements-of-the-motion-system.3445/)
;M376 H15 ; bed compensation taper

;tool offsets
; !ESTIMATED! offsets for:
; V6-tool: X-9 Y39 Z-5
; Volcano-tool: X-9 Y39 Z-13.5
; Hemera-tool: X20 Y43.5 Z-6
; G10 P0 X-0.10 Y-1.0 Z-7 - Use this as starting point for leveling nozzle height with Hemeras

; Tool Offsets
G10 P0 X-0.10 Y-1.0 Z-6.13 ; Tool 0
G10 P1 X-0.26 Y-1.55 Z-6.7 ; Tool 1
G10 P2 X-0.35 Y-1.60 Z-6.55 ; Tool 2
G10 P3 X-0.60 Y-1.82 Z-7.17 ; Tool 3

; Pressure advance.
;M572 D0 S0.2 ; pressure advance T0
;M572 D1 S0.2 ; pressure advance T1
;M572 D2 S0.2 ; pressure advance T2
;M572 D3 S0.2 ; pressure advance T3

;M575 P1 S1 B57600 ; Enable LCD
G29 S2 ; disable mesh
T-1 ; deselect tools

M501 ; load config-override.g

/

[Phaedrux]

If you start a command prompt to ping the duet indefinitely see if it eventually has dropped packets.

ping -t -4 192.168.10.60

Do the lights on the network port on the Duet go off when you're unable to connect?

@phaedrux said in Network Disconnects newly commisioned E3d Toolchanger:

Have you tried a new SD card yet?

[trobison]

@phaedrux @phaedrux
Hi @phaedrux, When I lose connectivity, I can't ping the printer continuously. Many dropped packets. Cycling returns it to a working state most of the time. It is only a 100Mbps full duplex connection, but I have tried connecting to three different switches. An enterprise HP Switch, POE switch, and Netgear - all Gig switches. While in this funky state, I have tried with other PC's and have the same issue. I have a yellow led on the switch(s) no matter which port I try. I believe that is because it's a slow connection. The leds blink on the switch.

The SD card is the original, I haven't seen any CRC errors on file copies to and from the card. Results from a M122 suggest the card is ok. But it is something to check.

=== Storage ===
Free file entries: 10
SD card 0 detected, interface speed: 20.0MBytes/sec
SD card longest read time 3.8ms, write time 0.0ms, max retries 0

[Phaedrux]

When and where did you purchase your product?

Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

Sorry for the inconvenience.

[trobison]

@phaedrux Hi,

The order was placed on 6th of July 2021 from E3D Online. Delivery was on the 13th of July.
Regards,