returns
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@phaedrux So are you denying my warranty for this faulty component?
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@tryitwhynot1492, you wanted an email address and you got an email address ..... not sure why you are still not happy.
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@tryitwhynot1492
Just in case you are not aware or did not read the warranty policy.
MatterHackers policy is 30 days, cannot find anything on their site referring to Duets policy, but suspect it is as above.
So without going through the 'process' which requires you to post in the forum, (like we all have to), an Admin or Moderator cannot approve a replacement.
kibitzers
I am thankful to them when I have had an issue otherwise I would not learn or been able to fix my issue. -
@tryitwhynot1492 said in returns:
@phaedrux So are you denying my warranty for this faulty component?
Not at all. You asked for an email address to continue correspondence. That's warranty@duet3d.com and I await your email. Once we determine what qualifies for warranty we will process it as such.
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You've spent more time avoiding posting useful information than it would have taken to provide. If you had provided them, and no issue would have been found, you would very likely have had your warranty approval by now.
Plenty of warranty claims aren't warranty, they're wiring or other issues that can be found by helpful do-gooders like myself and others. Many hands make light work, That's kind of what the point of these forums and open-source in general.
