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    Mini 5+ issue Verification

    Duet Hardware and wiring
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    • rickgomez2003undefined
      rickgomez2003
      last edited by rickgomez2003

      Hi, I am looking for help with the duet3 mini 5+. The unit will not boot it appears to have an issue. I have worked through the troubleshooting steps from the duet documentation. The 3.3 volt led does not light up and i get no activity from the status led. Site reference for troubleshooting: https://docs.duet3d.com/User_manual/Troubleshooting/Duet_wont_respond Any help would be greatly appreciated.

      PXL_20221231_231814792.jpg

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      • rickgomez2003undefined
        rickgomez2003
        last edited by

        From the testing steps I am unable to see green 3.3V LED or status led light up/ This is a new board and I am using the SD card that came with it. I have also loaded a separate SD card with Version 3.4.5. I am unable to get it to connect via Bossa or Yat as the com port does not show up. I have a Duet 3 Mainboard 6HC, and a Duet 2 wifi that connect via USB without issue.

        Please let me know what I should try or do for next steps.

        Thank you for your time.

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        • A Former User?
          A Former User
          last edited by A Former User

          This post is deleted!
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          • rickgomez2003undefined
            rickgomez2003 @A Former User
            last edited by rickgomez2003

            @Herve_Smith Thank you for the info I have ran through your recommendations and got no connectivity. In my testing I just got the 5 volt red light to come on nothing else. I did try 5 of my cables and the one that came with the board also. I did connect my duet 2 wifi and it connects just fine to the PC.

            PXL_20230101_232934610.jpg

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            • rickgomez2003undefined
              rickgomez2003
              last edited by

              @DC42 and @T3P3TONY admin team could you please provide me with instruction on what I need to do to troubleshoot/warranty this board please. The team at filastruder instructed me to post here for this process.

              Thank you for your time and help I do appreciate it.

              T3P3Tonyundefined 1 Reply Last reply Reply Quote 0
              • T3P3Tonyundefined
                T3P3Tony administrators @rickgomez2003
                last edited by

                @rickgomez2003 the 3.3V LED should be lighting up when the 5V LED is lit so there is definitely an issue.

                Please can you email warranty@duet3d.com, referencing this thread, and they will ask ou to complete a form to kick off the warranty replacement process.

                www.duet3d.com

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                • rickgomez2003undefined
                  rickgomez2003 @T3P3Tony
                  last edited by

                  @T3P3Tony I will thank you so very much.

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                  • rickgomez2003undefined
                    rickgomez2003 @T3P3Tony
                    last edited by

                    @T3P3Tony Email sent and thank you again for the support.

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