Hi @jballard86,
I'm a Teknic engineer and I came across your post. While it doesn't seem like the motors are causing the issue you are seeing, the ClearPath MSP software has a lot of useful diagnostic tools that can help us figure out where the problem may lie (mechanics, controller, wiring, settings, etc.).
Based on the information in this thread, I'm not quite sure what the issue is, but I'd be happy to set up an online session and troubleshoot with you. Please feel free to give Teknic a call if you are interested.
EDIT You may have seen some of the support videos that Teknic produced to help customers learn the MSP software and diagnostic tools. In the event that you haven't (or in the likely situation that someone else comes across this post and needs help troubleshooting some aspect of their machine), here are some links to those videos:
-"Using MSP (Motor Setup Program)": https://www.teknic.com/products/clearpath-brushless-dc-servo-motors/model-support-sd-dc/#model-support-running
-"How to Use ClearPath's Diagnostic Tools" (we plan to eventually move this video to the link above as well, but right now it's located on our "Videos" page under "Demos and Tutorials"): https://www.teknic.com/watch-video/
Best,
Bridgette G. - Teknic Servo Systems Engineer